Shipping policy

At MAX EDGAR STORE, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with reliable, transparent, and secure shipping services. Below is our detailed shipping & delivery policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange packaging and shipment promptly with no unnecessary delays, ensuring your goods head out at the earliest possible time.
2. International Shipping & Delivery Timeline
We provide worldwide international shipping services. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Real-Time Shipping Cost Calculation
Shipping fees are calculated accurately in real time based on your total order weight, product volume, and delivery destination. The final shipping cost will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are independently determined by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend all customers to check the local import regulations and relevant fee standards of your country before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a seafood specialist store, we adopt industry-standard shockproof, sealed, and fresh-keeping packaging materials for all orders. Our professional packaging effectively protects products from extrusion, damage, and leakage during long-distance international transportation, locking in seafood freshness.
For high-value orders, we provide optional shipping insurance that can be selected at checkout, offering full protection for your purchase and bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods upon delivery. If you receive packages with obvious damage, leakage, or severe deformation, please take clear photos as evidence, refuse to sign for the parcel, and contact our support team immediately.
If you find any product quality problems or defects after signing for the order, please submit a valid claim with detailed photos and videos to our customer service within 48 hours of delivery. We will verify the issue quickly and provide reasonable solutions including return, exchange, or compensation services.
7. Professional Customer Support
If you have any questions about order processing, shipping status, customs clearance, delivery delays, or after-sales issues, our dedicated customer support team is always ready to help. We will respond to your inquiries and provide professional guidance in the shortest possible time.
MAX EDGAR STORE always prioritizes product freshness and customer experience. We continuously optimize our logistics and shipping system to deliver fresher, safer, and more reliable New Zealand seafood to every global customer.